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customer6
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Message 1 of 2
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Printer connection/response problems

HP Recommended
HP Office Jet Pro 8610
Microsoft Windows 7 (64-bit)

Posted after the fact, as an unhappy customer report.

 

Printer could not be accessed, and was not printing.  After many attempts to correct the problem on the 'Devices and Printers' screen....connected to the HP support chat line.

 

The chat line offered to connect me to Tech Support.  Tech support (with my permission, duh) - accessed my computer and showed me how I had 55,000 plus network errors and suggested my printer driver must be corrupt, etc. and then offered to correct it all for $99.99.  He assured me that all would be corrected and the printer proven to work before the billing info would be requested.  I asked how could I be sure this wasn't a scam. He indicated that scammers would ask for the billing info first and it would be 2 or 3 hundred dollars.  I asked him to disconnect from my computer as I had to ask my husband (excuse), and I would phone back.

 

I called a more savy computer friend who said disconnect the computer , the printer and the router from the wall.  Wait awhile and plug them back up and try again.  Magic - it worked like new.

 

My unhappy customer report is a query: ' Why is HP Support not telling us something this straight forward and being our 'heroes'?  Instead, I am completely leary of any future dealings with HP when they out source their product support to, dare I suggest ..'scammers'?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@customer6

Thank you for posting on the HP Support Forums, 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact.

  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details). 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

Riddle_Decipher
I am an HP Employee

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