• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Envy 4520
Microsoft Windows 7 (64-bit)

ETA:

 I put inline images in my post to show the problem and they don't show up now...I can't even get this post to work right. Effffff. Here are links to images:

https://drive.google.com/file/d/0B_uHkYdr0R2bR0I1X1ZVMjU1QlU/view?usp=sharing

https://drive.google.com/file/d/0B_uHkYdr0R2bbHl1QXNMbVRiRDg/view?usp=sharing

https://drive.google.com/file/d/0B_uHkYdr0R2bSVJDZTRiQThKcWM/view?usp=sharing

 

 --------- 

 

I have searched the site for info on this problem and a lot of info comes up but I haven't been able to fix it. I have run all the diagnostics and cleaning options; I've manually cleaned the cartrige and printer connections, I've checked the ink levels, I've downloded Print and Scan Doctor and run that...and I'm still having the same issue.

 

I included two of the diagnostic scans and then a sample document at the bottom of my post, what's coming out of the printer is first, then the original word doc. You can see it's both cutting off lines and skipping some altogether. 

 

Of course, I need a printed resume tomorrow and ran into this tonight. Ugh. any help woudl be much appreciated. 

 

Scan0003.jpg

 

Scan0002.jpg

 

printprob.jpg

1 REPLY 1
HP Recommended

How is the printer connected?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.