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dh15
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Printer does not print. Job are frozen in queue, the first job says "deleting"

HP Recommended
Office Jet 4630 all in one
Microsoft Windows 10 (64-bit)

I recently downloaded and installed drivers for Office Jet 4630 all in one printer on a new Dell Window 10 desktop last week. The printer worked well for several days until today. There are three print jobs in the queue. I tried to delete them to start again. The first job states "deleting"  but remains frozen and is preventing the printer from operating. Any suggestions?

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Dvortex
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HP Recommended

Hello, @dh15 – Hope you are well 🙂

 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

 

Going through your post, it looks like an issue with the print spooler. Follow the steps below to clear the print spooler:

 

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.

 

If the issue persists, also try clean installing the printer drivers. Here are the steps:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


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DVortex
I am not an HP Employee
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