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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-06-2017 12:19 PM

HP Recommended
Product: Envy 7640 printer
Operating System: macOS 10.12 Sierra

My printer keeps telling me my paper tray is empty when I have an 8 1/2 by 11 photo paper in it for printing!  Please help.  Thanks

1 REPLY 1

‎04-07-2017 04:12 PM

HP Recommended

@Lindaperson

 

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP ENVY 7640 e-All-in-One Printer and it is unable to print on the 8 1/2 by 11 photo paper. The printer keeps saying the paper tray is empty. Not to worry, I'll do my best to assist you here.

 

I would like to know the following information to assist you better:

  • Is the printer able to pick the paper while printing other documents?
  • Does printing on other photo paper work fine?

 

Meanwhile, I did some research and found the supported paper sizes. You may view this link for the supported paper sizes. 

I do not see that 8 1/2 x 11 (letter size) is not supported by this printer. And that could be a reason why the printer is not picking up the photo paper.

 

I hope this information helps. Please feel free to reply for any further questions. Cheers! 🙂

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