Printer doesnt print whole image on photopaper 10x15cm

[Suchos]

Hello,

so i just bought a printer and tried to print a photo. First problem is, that when i try to print on 10x15 cm paper, even through that i set this paper on printer and also in print dialog on PC, the printer show me a message, that the chosen paper and paper in printer is not correct. Then i restart the printer, set a new order to print (doing everything same as before) and then finaly it start printing. 

Second problem is, that the printer dont print the whole image on this 10x15 photopaper. Always missing the part on the right side. I tried print with several programs with different settings. Still same result. Here is example: 

[Rainbow23]

@Suchos,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print the whole image on 10x15 cm photo paper from your HP DeskJet Ink Advantage 4535 All-in-One Printer.

This issue could occur if this size of the photo paper is not supported by the printer.

You may check the supported photo paper size from the link: Printer Specifications

You may also check this link for steps on how to print photos: Printing Photos (Windows)

You have a good day ahead.

[Suchos]

the printer supports this paper and i followed a guide you send me with the same results

[MKazi]

@Suchos

Hi,

as @Rainbow23 is out of office, I'm replying to you. I have read your post comprehensively. 

I suggest you to perform the below steps and they should help:

• Please check if there is an option to print borderless images. This option should be available in the print settings of the application you're trying to print from.
• Check in the print preview how it looks before you print.
• Then remove all paper out and keep the 10 x 15 cms photo paper in the photo tray and try to make a copy on it. Let us check if the printer picks the paper and makes a copy properly on it.

Please feel free to let me know how it goes. Cheers! 🙂

[Suchos]

in windows print window, there is no option for borderless printing and the picture looks bad on preview. Its not from side to side on the preview. And about paper, i have always only 10x15 paper in printer.

[MKazi]

@Suchos

Thanks for checking that.

If the borderless printing option is absent then it might be a drivers issue. I suggest you to uninstall the printer drivers and then reinstall them.

• Uninstalling the Printer Software (Windows)

• Please download and install the drivers from this link.

If the issue persists then once again uninstall the printer drivers and install the inbuilt printer drivers in Windows operating system. Please note that when selecting the printer drivers from the list of inbuilt drivers, you select the drivers for your HP DeskJet Ink Advantage 4535 and continue with the installation.

Good luck!