Printer error code

[Grandoug]

I have just installed  a Jet Pro 6968, but when I tried to print, I received the message   Printer not activated Error code 20

[Dvortex]

Hello, @Grandoug - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others!

I understand that you are getting “Printer not activated Error code 20” with your Officejet printer. I will definitely try to help you fix this issue 🙂

I found a wonderful document which will help you fix this issue. Go to http://hp.care/2eMeF0O and try the step 1 & 2 to try and solve this issue.

If the issue persists, then, try the steps below to reinstall the printer:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software13/printers/OJ6960/OJ6960__Basicx64_1979.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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