Printer error says "Contact your system administrator"

[crw222]

I have an HP Officejet J6480 All in One Printer.  I've had this printer and laptop and they have worked together for over a year.  For no reason that I can think of, the printer stopped working.  It was giving paper jam errors when there was no paper jam, then it just had jobs hanging up in the queue.  I un-installed and reinstalled the software and that didn't work so I took it to Best Buy and they worked with it, got it going and gave it back. 

Now today, first time I tried to print it gets hung up in the queue, when I hit the troublehoot button it gives the

"Contact your Network Administrator" error.  When it expands the problem it says "Printer HP Officejet 6400 series cannot be contacted over the network- not fixed.

My question - what administrator?  what network?  Its just me and my printer just like before, I am frustrated with all the time lost and don't know what to do.

[Gordon_H]

Hello crw22,

Have you tried the HP Print and Scan Doctor yet? It is a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems. Click the link below for assistance in downloading and running this tool:

http://goo.gl/KtSMa