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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-11-2017 06:11 PM

HP Recommended
Product: HP8710
Operating System: Microsoft Windows 8 (32-bit)

 

 

I dont know for sure what Office windows I have, 8 or 10?

 

Each day when I go to print for the first copy of the day, it won't print.   I turn off the printer, turn it back on again, then I go through the HP recommended fix process and it will then work fine.   Why do I have to go through everyday.   This is a new problem I have not hard before.  It then prints fine.   Why is this happening?

 

Linda Westcott

1 REPLY 1

‎05-11-2017 06:18 PM

HP Recommended

Please provide the following relevant information so someone can help including:


Printer Model – done
Operating System of computer - done
Detailed Problem Description including all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet?  Do not use any UPS, power strip or surge protector.  Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address?

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