• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-16-2021 03:38 PM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 5660 ink-jet printer has scanned to email flawlessly for years, but all of a sudden, it has stopped and renders this error message:

 

 "Server problem. The printer could not connect to Web Services. The server might be busy or temporarily unavailable. Try it again later."

 

I am connected to the internet (WiFi), the internet connection is no problem, and the Bluetooth light is lit on the printer. I can try again as much as I like over many days, but I continue to get the same error message. I can scan to a memory card and then take the memory card to my computer -- that works fine, but it's very clunky. So obviously the scanner works, it just doesn't want to email the scans to me, which is my preferred method of transfer. I have seen this same problem mentioned in earlier posts, but none of them is very recent.

 

I would appreciate any insight or help you can give me so I can get the printer to email me my scans; please do use as idiot-proof instructions as possible! Like a lot of people, I can use this stuff, but I understand only a fraction of what's going on. 😉 Thanks!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.