Printer hp deskjet ink 4625 black color does not appear in print

[gizastorage]

Printer hp deskjet ink 4625 black color does not appear in print

[Sizzlingsum_13]

Greetings!!@gizastorage

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you are looking for assistance on printing in black is that right?Thank you for sharing the issue details. I would like to help you.

Here is a list of steps that commonly resolve issues:

Step 1: Make sure that you're using the genuine HP ink cartridges.

Step 2: Check the estimated ink levels.

Step 3: Replace any low or empty ink cartridges.

Step 4: Vent and seat the ink cartridges.

Step 5: Clean the printhead.

For detailed step by step instructions follow the link: http://hp.care/2fyG6Is

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers 🙂

Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[gizastorage]

I already have these steps complete, but the problem still exists

[MKazi]

@gizastorage

Thanks for your reply. I appreciate you taking your valuable time to troubleshoot.

I'm replying to you on behalf of Sizzlingsum_13 as She is out of the office today. Let me know if you also performed the printer firmware update as suggested in the previous link?

If yes then please replacing the black cartridge and check. if it helps. If the printer still doesn't print in black color then it evident that it's a printhead failure and you may have to contact HP phone support to explore hardware service options. 

Please feel free to ask any questions you may have. All the best! 🙂