Printer is Printing too high on the page

[k718ad]

I've used my officejet printer for about four months now and just in the past month, the pages have started printing wrong.  The printer doesn't allow any margins at the top of the page and will sometimes cut the top of some pages off.  There is also a larger margin at the bottom of the page.  

I have tried other forums and troubleshooting suggestions, but the problem is still persisting.  

I copied a page to make sure it wasn't the printer instead of an application and it cut the top of the copy off as well.  

Things I have tried so far: 

-Factory reset

-Hard reset: taking the ink out, unplugging the printer, letting it sit two minutes, plugging it back in (to the wall, not a surge protector) and reseting it, 

-Aligning the printer head. 

Please help! I need this printer working for my clinic files and I cannot find a solution. 

[Barachiel]

Hi @k718ad ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[k718ad]

As stated in the original post, I have tried several trouble shooting solutions with no resluts. 

-Aligned printer head

-Hard reset

-Factory Reset

-Cleaned cartridges 

Worked best about a month ago. It prints this way across multiple appilcations and windows. 

[Barachiel]

Hi @k718ad,

Thank you for responding,

It's great to have you back 😉

If that's the case, I'd request you to contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect.Scroll down to "Still need help?

Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[ELizBren]

I have been having exactly the same problem and did contact HP telephone support. The support person was very polite and dilegent but after 1.5 hrs assistance was still not able to resolve the problem.

[Barachiel]

Hi @ELizBren ,

Thank you for responding,

It's great to have you back 😉

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead. 🙂

[brperkins2]

I fixed this issue on my printer. I pushed the paper very far in and it printed out just fine.