Printer is busy

[Acerpalmatum]

Printer is Busy or Printer in use

Error Message:  Printer is busy

Error Message: Printer in use

I am able to print using my Laptop PC and Desktop PC.

I cannot print using my iOS Laptop .

[DavidSMP]

Hi @Acerpalmatum,

Thank you for stopping by the HP forums.  A Good day to you.” I read the post about not able to print from the printer as you get an error message that the printer is busy. It will be a genuine pleasure to assist you.

A Stupendous effort, brilliant description and very smart diagnosis of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you.

First off, we need to isolate the issue to correctly to being hardware or software related.

For better clarity and to assist you better, I would require more information regarding this.

• Did this happen after a recent update to any app or the operating system?
• Did you make copies directly from the printer to isolate the issue?
• Did you try to perform a hard reset on the printer?

Please perform a hard reset first from this link: http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m... please perform only step 2 which is a hard reset.

Then try to make a few copies directly from the printer to isolate the issue to not being hardware related. If it copies fine please perform the steps mentioned below:

• Please reset the mac printing system from this link: http://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/document...  and add the printer from the steps mentioned in the link. That should do the trick for you.
•  
• Please make sure to select the HP printer and not Mac Airprint. Follow these steps.
• Click the Apple menu icon, and then click System Preferences.
• 2.) Click Printers and Scanners, Print and Scan, or Print and Fax.
• 3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.
• 4.) Click the Add button.
•  5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.
• 6.) Click the Use or Print Using box, and then select the name of your printer.
• 7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list. 8.) Try to print.
• This should work. Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.