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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-12-2017 05:30 PM

HP Recommended
Product: HP Envy 4510
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

The last time I used my printer, it was working just fine. Today when I tried to print something, a message came through on my computer that said the printer is in an "Error State". I made sure the wiFi connection was on, I restarted the printer, unplugged and plugged it back in from the wire in the back of the printer (something I saw on another post), and nothing has worked. I've also been clearing the jobs I've sent as the message comes through.  It just says "Error Printing on Envy 4510". Anything else I can try?

 

Thank you

4 REPLIES 4

‎03-12-2017 05:37 PM

HP Recommended

This post might help you.

If my post helped, click the White thumbs up symbol to say thanks.
Please mark Accept As Solution if my post solved your problem.
I'm a volunteer.
I help persons in my spare time. :OpenSmile:

‎03-13-2017 06:14 PM

HP Recommended

I unplugged the printer and restarted my computer. I made a copy, which did work. However, when I try to print something it still says "error" and that it can't find the document I'm sending! Please help 😞

‎03-22-2017 08:49 PM

HP Recommended

Thank you very much for the post.

1. Please restart Printer and the computer and see if this resolves the issue.

2. If the above step does not resolve, remoove the Paper from all the tray and restart Printer and see if the problem resolves.

3. If the problem still exists, open the Printer Door and remoove the cartridges followed by restart and insert the cartridges again. And see if it resolves.

 

Hope above steps might help to resolve.

I am an HP employee

‎03-22-2017 09:25 PM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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