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betty341
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Printer is in "single cartridge mode" - how to change this?

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officejet4630
Microsoft Windows 10 (64-bit)

Installed new color cartridge and printer then told me the black cartridge was "protected", needed to be replaced and wouldn't print.  Until then the printer was working fine.   Removed the black cartridge, printer went into "single cartridge mode" and printed document without any black.  Have installed new black cartridge and still won't print.  Seems to be stuck on "single cartrigde mode"  How do I fix that?

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Aardvark1
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Hi @betty341. 

 

Welcome to the HP Support Forums. I understand that your printer is stuck in single cartridge mode. I would like to help.

 

Normally the printer will exit single cartridge mode when it detects the second ink cartridge.  It seams that the printer is currently not detecting both ink cartridges. 

 

Try this: 

Remove the ink cartridges from the printer. 

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

If you are still having a problem, try this document. A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ...

 

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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betty341
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unfortunately this did not solve the problem.  When I check ink levels, both cartridges indicate more than 1/2 full.  But the alignment page is incomplete - only shows blue, red and gray.  

betty341
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The "solution" was to remove the black cartridge which was more than half full and had been working prior to replacing the color cartridge and REPLACE it with a new cartridge.  Is there any way to recoup that cartridge that still has ink in it?  

 

I also have questions about how to recoup several cartridges which now say "incompatible" on them.  They worked on an Envy printer which uses the same cartridges as the Officejet.   There is a lot of money involved in these cartridges.    

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Aardvark1
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Ink does have its own limited warranty. HP Printers - Ink Cartridge and Printhead Limited Warranty

 

You will have to reach out to phone support to have this dealt with. This link will help initiate a case. www.hp.com/contacthp/

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Snookie3
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I changed black cartridge and my printer says printing in single cartridge mode?

Chasinghawk
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Message 7 of 10
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I had this issue......I solved it by removing the tab on the cartridge so the printer knows they both are there.

baffledofbarham
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Removing the tab worked for me, too . . .

Byrnes1
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Message 9 of 10
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After changing the black cartridge, the printter says I am printing in single cartridge only. It now prints unreadable grey. How do I change that?

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kevin-t
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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