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05-23-2016 10:43 AM
Installed new color cartridge and printer then told me the black cartridge was "protected", needed to be replaced and wouldn't print. Until then the printer was working fine. Removed the black cartridge, printer went into "single cartridge mode" and printed document without any black. Have installed new black cartridge and still won't print. Seems to be stuck on "single cartrigde mode" How do I fix that?
05-24-2016 08:50 AM
Welcome to the HP Support Forums. I understand that your printer is stuck in single cartridge mode. I would like to help.
Normally the printer will exit single cartridge mode when it detects the second ink cartridge. It seams that the printer is currently not detecting both ink cartridges.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If you are still having a problem, try this document. A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ...
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
05-24-2016 09:02 PM
The "solution" was to remove the black cartridge which was more than half full and had been working prior to replacing the color cartridge and REPLACE it with a new cartridge. Is there any way to recoup that cartridge that still has ink in it?
I also have questions about how to recoup several cartridges which now say "incompatible" on them. They worked on an Envy printer which uses the same cartridges as the Officejet. There is a lot of money involved in these cartridges.
05-25-2016 01:16 PM
Ink does have its own limited warranty. HP Printers - Ink Cartridge and Printhead Limited Warranty
You will have to reach out to phone support to have this dealt with. This link will help initiate a case. www.hp.com/contacthp/
02-04-2019 12:58 PM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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