Printer is not connecting.

[RTamcsu]

Okay, I have been having issues with this printer for a year now. I have already had people from customer service try and fix this issue, which it did for a few days, before it has returned back.

My printer continues to say it's offline whenever I try to print. But only me. I live in a house with three different people and the printer works completely fine with them. When I go into the "remote" it says that it is ready, there's enough ink, paper, nothing else is wrong with it.

Again, customer service has been in my computer before, fixed it, the new thing was working for about three days but when I stopped using it, it reseted back and it won't return to however the employee set it to.

I'm very angry and frustrated with this, I can't apply for certain jobs as I can't print them, I can't get projects done, and to be honest, I'm ready to throw it out the window.

Why is it doing this? Why is it only doing it to me? Why did it reset? How can I fix it, and quickly.

[Riddle_Decipher]

@RTamcsu

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand your printer is offline though you've been through multiple steps/calls with the phone support technicians and you need assistance in resolving this concern,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,