Printer is on error state

[sudhir66]

Printer keeps documents in queue , does not print . It shows "Printer is on error state" .

[Dvortex]

Hello, @sudhir66 – Greetings!

Thanks for reaching out! I came across your message about the printer issue and wanted to pop in to help 🙂

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, try the steps mentioned below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software12/COL34557/dj-109016-3/DJ1000_J110_1313-1.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[sudhir66]

As per your instruction I have done all but  as per   last message   "Connect USB cable" , I connected , did power on  but no response / no print , Even screen message does not remove from desktop ,  by mouse it was removed . After print option  printer shows :

Status : printing  : one document waiting  

Sudhir Saha

[Dvortex]

Hello @sudhir66,

Thanks for the reply & appreciate your efforts 🙂

Did you see power light blinking on your printer while trying to print? Please check http://hp.care/2hVDJld and follow the steps mentioned if the light is blinking.

Also, try performing a hard reset on the printer:

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how that goes!

Good luck 🙂

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".

[mdklassen]

>> Click on "Thumps up" 

Thumbs ?

Anyway, it's been a few months.  Do you still need help with printing?