Printer keeps saying setup incomplete

[APR158]

I set up the printer and i worked right away printing wireless.  Then for some reason after trying to set up to print directly  from my phone it now says set up is incomplete and I cannot get it to work. I removed the printer from computer, re added it. I downloaded the software but i cannot even seem to get that set up. Nothing seems to work.

[Echo_Lake]

@APR158

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message?
• Are you trying to print from an Android or Apple phone? 
• What is the phone operating system version?

Keep me posted for further assistance.

[APR158]

Hello, I'm trying to print from my computer.

This is the error message i have been getting.

 

[Echo_Lake]

@APR158

Thank you for posting back. 

Is your printer connected to the active internet connections?

What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

This printer is compatible with AirPrint, the printer must be connected to the same wireless network subnet as the Apple iOS device (laptops can be connected wirelessly or to a wired (Ethernet) network).

• Turn on the printer and make sure that it is in a ready state.
• Make sure that the printer is connected to a wireless network.
• Make sure that the iPad, iPhone, iPod Touch, or Mac computer is wirelessly connected to the same network as the printer.

Note: AirPrint is not supported via USB.
 

Use these steps to configure the printer to AirPrint from the Mac computer when it has an active internet connection via Wi-Fi, or to print directly to the AirPrint-compatible printer (without an internet connection) using Wireless Direct.

From the printer control panel, open the Wireless menu, press Wireless Direct, and then make sure the setting is On (default).

NOTE: This setting will allow AirPrint to print directly to the printer when no internet and no Wi-Fi connection is available.

Click the Apple menu (), and then click System Preferences.

Click Print & Scan ().

Click the plus sign () at the bottom of the left pane.

Under Nearby Printers, click the name of your printer.

NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction.

Click Print Using or the Use box, select AirPrint (if it is not selected already), and then click Add to add the printer to the queue.

NOTE: If your printer is compatible, AirPrint should automatically be selected in OS X 10.8 and newer. In Mac OS 10.7 (Lion), manually select the AirPrint driver.

Figure : Mac OS X 10.8: AirPrint is the default selection in the Use menu

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SofiaML]

Hi community!

The following link may also help you:

HP Smart app errors during setup and account registration

SofiaML
HP Support Community