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sillysquirrel
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Message 1 of 2
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Printer locked up

HP Recommended
Envy 5530
Microsoft Windows 7 (64-bit)

My "What's printing" shows a document bccdafdef78a6ad11ffbc5b6b992 with 2.25mb in the printing que.  I can't get it deleted or cancelled and my printer will not print anything else.  How can I get this removed?

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8lives
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Message 2 of 2
Flag Post
HP Recommended

Use this link to run the HP print & scan doctor program.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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