Printer message

[MTG1551]

Have an hp officejet 6100 all-in-one. Worked fine till I changed black ink cartridge. Installed correctly but got message remove black ink cartridge & check. Did that several times & got same message. Throught something wrong with cartridge so went to Staples with cartridge & printer. Sales person changed the printer cartridge & the computer printed a test page. I did not look at the test page or at the message box. He said it was fine. Brought home & now get message saying "press enter to align cartridge" did that 10 times, shut down & tried again. The page prints out with one long & one short black line & then same message re-appears & says alignment failed.. Desperate for help.

[MKazi]

@MTG1551

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Officejet 6100 All-in-One Printer and it gave an error after replacing the black cartridge stating that "remove black ink cartridge & check." You visited Staples and got the cartridges replaced and it seemed to work fine there. After bringing the printer home, now printer says alignment failed even after aligning it several times. You've done a remarkable job performing the steps. I appreciate the steps you have performed and have certainly done a good job.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Please try to clean the cartridge contacts and the carriage contact following the steps in this link. 

Then try again to align the printer. Hope this information helps. Let me know how it goes.

Cheers! 🙂

[MTG1551]

Thank you so much for your suggestions. I did follow & this is weird but now the printer prints fine & the message still appears in the box. So I will ignore the message as long as it is working.

[sandytechy20]

@MTG1551

I thank you for your quick response and understand the situation well.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Remove both cartridges.
• Unplug the printer.
• Lightly moisten the lint-free cleaning material with clean water.
• Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
• Allow all the contacts to dry for at least five minutes, or dry them with a clean swab, then reinstall the cartridges.
• Close the front cover and plug the printer back in.

Click here and refer the document to perform the above troubleshooting steps.

Let me know how it goes.

Cheers.