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‎03-29-2017 04:44 PM

HP Recommended
Product: HP Deskjet 3630

HI,

 

My printer was working just fine until this morning. I was printing out an email and it stopped in the middle of printing. I haven't been able to get it to print since. I have reinstalled it, the test passes, but everytime I try to print something it says "needs user intervention" nothing is blinking on the printer. The black ink is full. I don't know what else to try but I have a business that I run from home so I need my printer to work. Please help me. 

 

Thank you

1 REPLY 1

‎03-29-2017 08:35 PM

HP Recommended

What operating system?  

 

If you have Windows running the diagnostics here may help resolve the issue. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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