Iv had the printer for a year, was not used much in the beginning. Now that i need it often, it does not perform. The printer does not print from my laptop. I constantly get the error msg, 'Printer needs user intervention'. Printer status: attention required. I have done everything physically possible to get it to work, but have found nothing to solve issue.
I have ran doctor 5.0, it apparently fixes the queue, does recomended updates and sometimes match port, same results evertime. when i click test print. the error msg appears. then doctor 5.0 informs me to print internally, which works. But printing anywhere else, forget about it.
I have unpluged and repluged the printer and my laptop, cycle is a hit or miss. it might work for ONE print ONLY. error msg appears after attempting again.
I have uninstalled and reinstalled software, issues continues.
I have cleard Spooler, PRINTER folder, cleared items. restarted devices. issue continues.
I have checked connections and plugs. everything is fine. wifi connected and strong.
Also attempted to trouble shoot through windows devices, but no issues were found.
I have Windows 10 running on a Dell laptop. HP Envy 5660 Printer.