• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2017 09:32 AM

HP Recommended
Product: Deskjet 6980
Operating System: Microsoft Windows 8.1 (32-bit)

Printer fails to communicate with laptop - even running HP Print & Scan Dr. Printer is definitely online - but will not communicate with printer IP address. Have unplugged printer - restarted laptop - Just won't work. Ready to purchase Brother printer like someone with this problem did!!!

5 REPLIES 5

‎02-25-2017 12:03 PM

HP Recommended

What is the printer IP?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

‎02-28-2017 05:38 AM

HP Recommended

IP address is 192.168.0.2

 

When I attempt to go to the IP address, I get a message that says "refused to connect" -ERR_CONNECTION_REFUSED.

 

When I send something to the printer, I now get an error message with nothing printing. I have unplugged the cable box - and turned everything off and when everything is back on - still no resolution.

 

HP Print and Scan Dr sees the printer as being installed; however, it is "unsuccessful" communicating with it either. 

‎02-28-2017 10:11 AM

HP Recommended

What router are you using?

Take a look at this support doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

‎03-03-2017 06:19 AM

HP Recommended

I am connected via Bright House. I am now able to communicate with the printer - and can get to it's properties online. HP Scan Dr is communicating with the printer; however still not printing test page - print queu needs repair based on the picture in scan dr.

 

‎03-03-2017 11:03 AM

HP Recommended

This doc explains how to manually clean the print queue.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.