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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2017 09:32 AM

HP Recommended
Product: Deskjet 6980
Operating System: Microsoft Windows 8.1 (32-bit)

Printer fails to communicate with laptop - even running HP Print & Scan Dr. Printer is definitely online - but will not communicate with printer IP address. Have unplugged printer - restarted laptop - Just won't work. Ready to purchase Brother printer like someone with this problem did!!!

5 REPLIES 5

‎02-25-2017 12:03 PM

HP Recommended

What is the printer IP?

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‎02-28-2017 05:38 AM

HP Recommended

IP address is 192.168.0.2

 

When I attempt to go to the IP address, I get a message that says "refused to connect" -ERR_CONNECTION_REFUSED.

 

When I send something to the printer, I now get an error message with nothing printing. I have unplugged the cable box - and turned everything off and when everything is back on - still no resolution.

 

HP Print and Scan Dr sees the printer as being installed; however, it is "unsuccessful" communicating with it either. 

‎02-28-2017 10:11 AM

HP Recommended

What router are you using?

Take a look at this support doc.

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Please mark the post that solves your issue as "Accept as Solution".
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‎03-03-2017 06:19 AM

HP Recommended

I am connected via Bright House. I am now able to communicate with the printer - and can get to it's properties online. HP Scan Dr is communicating with the printer; however still not printing test page - print queu needs repair based on the picture in scan dr.

 

‎03-03-2017 11:03 AM

HP Recommended

This doc explains how to manually clean the print queue.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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