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mw_6
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Printer not completing power up cycle on wake-up.

HP Recommended
Envy 5540
Microsoft Windows 10 (32-bit)

On wake up printer panel lights up and displays HP logo & "black and white" barber pole pattern. Freezes at that point.

 

Does not go on to complete the process. I.e. doesn't get to where it displays copy/scan/print etc.

 

The buttons don't light up either & are inactive.

 

The (input) AC power lead is Ok. (Checked with a DVM). The green PSU LED (in the back of the printer) is on.

 

Naturally HP printer doctor untility cannot connect to the device, nor can I take if offline/online form the keyboard

 

Sounds like a PSU DC output issue? Device still under warranty. Is the returns process complicated?

 

Thank you.

 

4 REPLIES 4
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 5
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@mw_6

 

This is a great location to get assistance! I read your post and see that your HP Envy 5540 printer does not complete the wake up. I would like to help you resolve this issue. 

  • Perform hard reset on the printer.
  • Turn on the printer.
  • Wait until the printer is idle and silent before you continue.
  • Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
  • Remove the ink cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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mw_6
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SandyTech20,

 

No difference!

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mw_6
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Message 4 of 5
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Logged as a h/w fault. being replaced under warranty

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MKazi
Retired
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@mw_6

 

Hi,

 

as @sandytechy20 is out of the office, I'm replying to you. 

 

Thanks for letting me know. I appreciate you choosing the correct option and utilising the warranty to get the product replaced. 

 

I'm positive things will be fine with the replacement unit. I thank you for your time and patience. 

 

Cheers! 🙂

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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