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On wake up printer panel lights up and displays HP logo & "black and white" barber pole pattern. Freezes at that point.
Does not go on to complete the process. I.e. doesn't get to where it displays copy/scan/print etc.
The buttons don't light up either & are inactive.
The (input) AC power lead is Ok. (Checked with a DVM). The green PSU LED (in the back of the printer) is on.
Naturally HP printer doctor untility cannot connect to the device, nor can I take if offline/online form the keyboard
Sounds like a PSU DC output issue? Device still under warranty. Is the returns process complicated?
This is a great location to get assistance! I read your post and see that your HP Envy 5540 printer does not complete the wake up. I would like to help you resolve this issue.
Let me know how it goes.
Sandytechy20 I am an HP Employee
Logged as a h/w fault. being replaced under warranty
as @sandytechy20 is out of the office, I'm replying to you.
Thanks for letting me know. I appreciate you choosing the correct option and utilising the warranty to get the product replaced.
I'm positive things will be fine with the replacement unit. I thank you for your time and patience.
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