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- Printer not completing power up cycle on wake-up.

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04-29-2017 06:18 AM
On wake up printer panel lights up and displays HP logo & "black and white" barber pole pattern. Freezes at that point.
Does not go on to complete the process. I.e. doesn't get to where it displays copy/scan/print etc.
The buttons don't light up either & are inactive.
The (input) AC power lead is Ok. (Checked with a DVM). The green PSU LED (in the back of the printer) is on.
Naturally HP printer doctor untility cannot connect to the device, nor can I take if offline/online form the keyboard
Sounds like a PSU DC output issue? Device still under warranty. Is the returns process complicated?
Thank you.
04-30-2017 01:30 PM
This is a great location to get assistance! I read your post and see that your HP Envy 5540 printer does not complete the wake up. I would like to help you resolve this issue.
- Perform hard reset on the printer.
- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer,
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
05-02-2017 10:15 AM - edited 05-02-2017 10:15 AM
Hi,
as @sandytechy20 is out of the office, I'm replying to you.
Thanks for letting me know. I appreciate you choosing the correct option and utilising the warranty to get the product replaced.
I'm positive things will be fine with the replacement unit. I thank you for your time and patience.
Cheers! 🙂
