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Denisey13
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Printer not connected

HP Recommended
Hp photosmart 7520
Mac OS X 10.11 El Capitan

 

 

Suddenly the message popped up that the printer was not connected.  Nothing had changed, all. The connections are secure.  Any suggestions?

 

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Riddle_Decipher
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@Denisey13

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the printer is not responding or seems have disconnected on its own,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to perform a hard reset?

Did you ensure all connections are intact?

 

While you respond to that, here's what you need to do next:

 

Step 1: Click here to view a video on resetting the USB/network connection to ensure it's connected properly

 

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the Mac.

  1. Make sure the printer is idle, not making any sounds, before continuing.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 60 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button  to turn it on.

  8. Try printing again and note what happens.

    • If the printer prints, you can stop troubleshooting.

    • If the print job becomes stuck again, continue to the next step.

Step 3: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

  1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. (continue from Step 3 & onwards).

 

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee

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