Printer not recognizing paper

[Beny2912]

Hello to all of you !

I have an issue with my printer ( HP Deskjet F2480 ) .
Firstly , when I turn it on ,  it does the usual startup process but  the rollers spin a bit longer than they should.
Then , when I try to print something , it takes the sheet of paper , and when it should start printing on it , the printer simply stops and the "No Paper" LED starts to flicker, and the paper remains inside.

The same thing happens when I try to make a copy of something. 

Does anyone know how to solve this issue , or at least what could be the cause of it?
Thank you! 

[A4Apollo]

Hi! @Beny2912,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand your printer does not recognize the papers in it.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Please try the steps recommended below.

 Reset the product

1.Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3.Unplug the power cord from the wall outlet.

4.Wait at least 15 seconds.

5.Plug the power cord back into the wall outlet.

6.Reconnect the power cord to the rear of the product.

7.If the product does not turn on by itself, press the Power button () to turn it on.

Refer this article to further troubleshoot printer does not pick up or feed paper.

Please let me know the outcome.

Take Care! Have a great day ahead! 🙂

[Beny2912]

Hi !

You see , I have already tried resetting the printer, but it didn't work.
I did not make any changes . 
The printer started acting like this a few days ago , in the morning when I tried making a copy, even though the day before it worked just fine.

I also used the HP Print and Scan Doctor and there was an issue regarding the device status so I did the test print .
It didn't work and the program showed something like this :" Your printer has seroius issues". 

I hope this will be helpful .
Thank you again!

[The_Fossette]

Hi! @Beny2912,

 I am the The_Fossette. It looks like you were interacting with @Beny2912, but he is out of the office today so I'll take over from here.

I recommend you to update the firmware of the printer and check if it helps.

Follow the steps in the below article to update the firmware.

http://hp.care/2nZj6Yw

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Beny2912]

Hi!

There is a problem . 

There is no Firmware tab for my printer . It is quite old ( there are arround 9 years since i bought it).
Any other suggestions?

[Dvortex]

Hello, @Beny2912

Going through the post, this looks like and issue with the paper feed rollers on your printer.

Did you try cleaning the paper feed / paper pick rollers? If not done already, try cleaning the paper pick rollers using a wet lint-free cloth. Make sure the paper path and the carriage are also clean. Then try making a copy and check.

If the issue persists, then the issue could be with the printer hardware. In that case, please contact the HP phone support for printer service or possible upgrade.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

Let me know if that helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Beny2912]

Hi !

I have already tried cleaning the rollers , but with no succes .
I will contact HP support .

Thank you for all you suggestions!