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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
cgs52
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Message 1 of 2
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Flag Post

Printer not responding

‎05-27-2017 10:43 AM

HP Recommended
Product: Deskjet 2134

Bought new ink cartridges from WH Smith now printer not responding - only printed out test sheet

 

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎05-28-2017 11:27 AM

HP Recommended

@cgs52

 

Welcome to the HP Forums    

I saw your post on how your HP Deskjet 2134 printer suddenly stopped responding. I am happy to help you with this issue.

 

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to computer, USB or wireless?
  • Which operating system is installed on the computer?

Meanwhile:

 

Perform hard reset on the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 30secs.
  • Connect the power cable to the printer and directly to the wall outlet.
  • Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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