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‎06-14-2020 12:26 PM - last edited on ‎07-22-2024 02:22 PM by

HP Recommended
Product: HP Deskjet 3755

The orange light will not stop flashing for the tri color ink even though I have put a new one in. After a few attempts of shutting down printer and turning back on now my printer will not connect to my iPad and there are no issues with the WiFi the blue light is on for the printer. please help. thank you! 

 

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1 REPLY 1

‎06-23-2020 08:33 PM

HP Recommended

@Gerilyn, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are the printer and iPad connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Are you able to print from any other devices?
  • Are you using the HP Smart App or the AirPrint feature to print from?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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