Printer prints test page but nothing else

[splusbplus]

Hi mhh1

I found your post googling for an answer - same prob for me and a friend on wifi - test page only prints

SOLUTION  / RESOLVED ( for me,anyway):

I set the printer IP to a fixed address (this did not solve it) - same test page prob, etc

I went into the Macafee firewall advanced settings, and network connections, and used "Add" to put in the Printer IP to a manual IP setting (these numbers can change at times otherwise)

...suddenly the "offline" printer was online in Word, and printed! 🙂   

I'd spent 4 hours on this, so I hope it helps someone.

Good luck out there.

PS

I tried EVERYTHING I could find before this, so I have forgotten how I got hold of the IP-fixing page, but at the moment on my printer

 - you can get the IP from the printer (on mine, the printer display will offer this under "wireless / wifi details"). It will be something like 192.168.1.90 or 192.168.1.123

 - you can type that number right into the browser, and if the test pages are already working, up comes the printer and its support page in the browser - go to "networking / network address IP" and type in "manual IP address"  using the IP that the printer gives you. ( you can leave all the other numbers or blanks the same as they were)

So, if macafee knows which IP to send files through, and if that IP is always the one the printer is at, then I hope all goes well for you!

Disclaimer - changing IPs can muck up your network, so at your own risk, etc, but all the IP pages I have seen have "automatic IP" options, so clicking back to that might return things to automatic, if that's what you had before.

PS - the HP printer support utility is very good, and worth downloading, but it could not fix (although it did breifly) the Macfee Prob, which is fair enough.

[Zannesta]

I use my HP Officejet 8600 with a Macbook Pro. The solution was simple for me (after paying $60 for technical support, that is). My solution was to click on Print Quality Diagnostics in HP Utility. The process cleaned and aligned the printhead(s), and prompted me to replace one of the ink cartridges. After that I unplugged the printer to reboot it, and voila, problem solved! It now prints normally from all the devices, all the programs, it always has. Hope this helps someone. Good Luck!

[BertSandman]

How about "Print and Scan Doctor" for Mac OS? Doesn't show up when you do a search!!! 

[Zannesta]

Are you implying that Print and Scan Doctor for Mac exists, or are you saying you can't find it? All references I've found say it doesn't exist...so if you know where to get it, I'd appeciate you passing along a link!

[Montbretia]

I think that  you may be a genius - thank you.

[Dalmatprod]

I am reply on 8/2/2018 - My HP 6975 is connected wirelessly and has been worked pretty well for several months. However, every once in a while (like today) it will print a test page, both from Printer Properties under Devices and Printers, as well as from the HP can & Print Doctor, which ran fine and did not report any errors.

I go back to my file on Word 2016 and try to print that and it still doesn't work! Som I tested again using both items above and the printers works fine. Yesterday, I printed several pages from this same computer to the same printer, without any difficulty. Yet today, it's a different story.

I have not added any new software, nor changed any firewall settings. Everything is the exact same today as it was yesterday.

Any ideas?

Thank you!

[Anonymous]

my issue is nearly always the print spooler

• documents in queue but doesn't print no obvious reason
• printer shows offline, but is online, test page prints, nothing else prints

print spooler 

so in stead of going into services as explained I found a little bit of cmd line code (can't remember the source but forever grateful) I execute in a .bat file as run as admin (right click menu) voila:

(put this is notepad in a text file, rename the ext from .txt to .bat)

@echo off
echo Stopping print spooler.
echo.
net stop spooler
echo deleting stuff... where? Stupid print spooler stuck files.
echo.
del /f /q %systemroot%\system32\spool\printers\*.shd
del /f /q %systemroot%\system32\spool\printers\*.spl
echo Done deleting stuff.
echo.
echo Starting print spooler.
echo.
net start spooler
echo Done, now reprint all the stuff.
echo.
echo.
echo.
echo.
echo.

it stops the print spooler

gets rid of the stuck jobs (sorry got to do this step else stopping and starting print spooler doesn't always help)

starts the print spooler

Good to go...just hit reprint

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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