Printer receives the data, starts to print and then stops

[SurfNinja]

Printer just all of a sudden wont print. It is receiving the data, acts like its about to print, you hear it start and then just stops. It does the same thing whether using the usb wire plugged from the printer to my computer and /or if I use the wireless printing option. I have tried printing from my email, various other apps as well as the internet. Same thing. The data is sent, you see it say, connected to printer, printing etc, it starts, you hear the wheels in the printer begin as if it is going to load paper and print, but then it just stops and does not do anything.

I have uninstalled and reinstalled the printer numerous times

I have unplugged everything multiple times for multiple minutes etc. 

I have updated my computer operating system

I have updated Illustrator, the program I am attempting to print from

I have tried other apps and other programs (internet, email etc) 

My printer and the computer are on the same network

I have updated the printer firmware

I have removed the printer and re added the printer again multiple times

Test prints work fine from the printer

I have run printer self diagnostics and reports also and prints fine

But it will not complete the actual printing when sent from the computer

The printer will print from a USB plugged into the computer. The printer will also print from the HP app when downloaded on the computer. 

I do not want to print using the app. There is no need for me to use the app nor is there a desire to use it. I do not want to have to log into an account to print nor do I desire any of the features that HP attempts to sell me in order to print through the app. 

I never needed to use the app before in order to print from this mac. It seems that now I do??? 

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[The_Fossette]

@SurfNinja

I reviewed your post and I understand that you are facing issues printing from your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the printer completely from your computer and then download and install the driver from the below link and check if it helps.

HP printer setup (Mac built-in driver)

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[JessikaV]

Hi, 

JessikaV
HP Support Community Administrator