Printer repeatedly prints a a deleted file on its own without being commanded

docmomo · ‎05-12-2017

My printer repeatedly (about every two days) prints a powerpoint file (which I had deleted) without my being present or without any command being given it.

It seems to have a mind of its own.

It always prints the same file, wasting paper and ink.

How can I get it to stop?

MKazi · ‎05-13-2017

@docmomo

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Deskjet Ink Advantage 4645 e-All-in-One Printer and it prints a power point file that's been deleted already. This happens by itself without any user intervention.

To provide an accurate resolution, I need a few more details:

Towards the bottom right corner of the screen, there's a print queue. If you click on hen does it show the power point file in the queue?
Do other documents print fine as an when initiated by you?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers.
Post running the HP Print and Scan Doctor, if the issue persists then please continue with the below steps to uninstall the printer drivers from the root level nd then reinstall them.
In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.

Now you may download and install the drivers from this link.

I sincerely hope this fixes the issue. Let me know. Good luck! 🙂