Printer rollers not picking up paper correctly.

[Mykel99]

Hello. I have an HP C6280. My problem is that when I send something to print, the printer will pick up 2 sheets of paper at a time and send it through the rollers without printing anything. But mostly it seems to cutoff the top part of a printed document. Rarely does it print correctly. I hate wasting paper on a half printed document. I would appreciate any help.

[Sizzlingsum_13 · Accepted solution]

Greetings!!@Mykel99

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you've paper pick issues on your printer.Thank you for sharing the issue details. I will certainly do my best to help you.

Any of the following issues can cause the multiple pick issue:

• The paper trays are overloaded.

• The paper is curled.

• The print side, or shiny side, of the paper is not loaded in the tray face down.

• The paper guides are too tight against the paper stack.

• The rubber paper feed rollers are coated with dust.

• Foreign debris might have fallen into the paper path.

These solutions are explained in detail, along with other helpful suggestions, in the following documents: Click here

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers 🙂

Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[Paris777]

I don't know if this is a roller problem, but paper is constantly jamming.  I took out the cartridge and looked for paper and saw a blue elastic cord sticking up fromt the rollers.  Is this part of the printer?