Printer says Ink cartridge is incorrectly installed

[Natalie25]

My printer keeps displaying the message that the tri color ink cartridge is incorrectly installed.

I have re-installed the ink multiple times, turned the printer on and off, removed the cartridge altogether, un-added and re-added the printer. Nothing has worked, the error message keeps displaying and the printer will not let me print off any documents whether I select black and white or color. I am hesitant to go out and buy a new ink cartridge altogether as I am already a member of the insta-ink service. The downside of that service is the printer will not recognize this issue to signal that I need a new cartridge. The printer is in no way out of ink, I didn't do anything different, one day it was working and the next it was not. 

[Riddle_Decipher · Accepted solution]

@Natalie25

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

I Understand you need help with the Instant Ink Subscription and I would love to help,

however, I need more information to help your cause, meanwhile - Click here to troubleshoot the error

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.

[sheryl2222]

Please help. I am having the same problem that I installed a brand new cartridge into my HJ Officeject 150 all in one and nothing works. I can't print. it says it's not installed correctly. i turned it off and on. installed/reinstalled. cleaned it, everything. 

the answers here say they are answering in a private message. where can i find a solution that will help me? i am very frustrated as I just want to print something. thanks!!

[davidandeja17]

Hello yes  I also am having the same problem.  I have a HP officejet 5742. I would love it if you could help me. 

I've uninstalled and reinstalled like 10x and it's still not working.  I dont know what to do.  I'm almost tempted to just buy one and use that.  Please help. 

[TEJ1602]

@davidandeja17, Welcome to HP Support Community!

Refer to the document Ink Cartridge Errors for help.

Is your printer enrolled in HP Instant Ink Program?

If yes, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!