Printer setup incomplete error after setup

[easement]

I'm trying to setup a 9015e printer and getting the following error:

Printer setup incomplete:

Finish printer setup to enable printing. This printer requires the use of an HP account, enabled web services, and internet connection for setup and use.

I spent 1.5 hours on the weekend with tech support who recommended I return it after a partial reset got it stuck in a printing alignment page.  The agent had me return the printer (to hp where i ordered direct). I got a new one at staples today. 

I followed the setup guide. 

I was able to print the alignment page and scan it in. 

I was able to go through the HP Smart App on Win10 and set it up.  However, when it gets to the the part where I print a test page, the printer shows the above error. 

I've tried power cycle, forgetting the printer in HP and windows 10, more power cycle, and reinstalling. I always get that error. Via the menus, I see that it's connected to the internet and web services are enabled. I set up the printer via the HP smart app where I had to log in. 

"HP COMMUNITY TEAM NOTE"

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[easement]

Firmare update just downloaded and installed (MANHTNPP1N004.2044C.00) and when i check, there are no new updates.

I'm still seeing the error.

[easement]

No luck with HP Print and scan doctor either. It gets to print test page and then still seeing printer setup incomplete error. 

[easement]

I tried a couple of more things that didn't work:

• I tried to make a copy from the printer itself and get the same error
• Connected the printer via USB. I see a different version of the printer, but Win 10 can't connect. 

[Benjaroo]

This is like reading my own experience verbatim.

I just got the 9015e, as well. The first one got stuck on the alignment page print and never printed. Returned it to HP and ordered via Staples. I set the printer up without registering it and it was working fine. After resetting it and going through the HP Smart setup and HP+ Instant Ink, my printer began giving the exact same error any time I try to get it to print.

I wonder if it's waiting for the new ink cartridges before allowing me to print. It's really weird. Did you do HP+ also?

[easement]

IIRC, The first time I signed up for HP+. This most recent time I did not because I print maybe 20 pages a month and paying for 100 pages didn't make sense. 

[Benjaroo]

They have cheaper options for the ink. You don't need to do 100 pages. They have $0.99 for 15 pages and $2.99 for 50. 

Either way... Did you ever get the printer working? I may just wait to see if the new cartridges they send activate it.

[easement]

I still don't have it working.  😞 

[susan_mcmillan]

I'm having this same issue, only with OfficeJet Pro 8035e. Have an account, have enabled web services, and have Internet connection, but it's still not printing. It's been almost a week since you posted this, when will an employee help out? I've tried to get through to someone on the phone and worked on this for 2+ hours with no luck. 

[easement · Accepted solution]

I finally got it working, but I don't know why it worked this time. 

1. I uninstalled the printer from Win 10.
2. I deleted the HP app off my iphone.
3. I re-installed the HP App on the iPhone.
4. I logged into my HP account in the app before I did anything (this is the only thing I did differently in any iteration).
5. I installed the printer via the iphone app
6. I signed up for HP+ (.99 cents a month plan)
7. Printer finally setup
8. Tested copy on the printer and it worked
9. Printed from phone and it worked
10. Next, I wen to control panel in windows10 and selected printers
11. I clicked add printer and it found the new printer.
12. It asked me to launch the HP app, but I didn't. 
13. I was able to print from win10.