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‎01-31-2017 08:30 PM - last edited on ‎01-31-2017 08:49 PM by Retired

HP Recommended
Product: Hp office jet j4580

My HP office Jet j4580 printer is showing a paper jam.  But I have searched with a flashlite in the front and by removing the rear access panel and can not find any paper scraps.  If I have paper in the printer and turn it on it will feed a sheet about 2/3 the way thru.  I can pull it out from the front panel.

 

Any suggestions.  Someone suggested a factory restart, but I do not know how.

 

Thanks

George

1 REPLY 1

‎02-01-2017 02:42 PM

HP Recommended

@GeorgeLawshe

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet J4580 printer. I understand that you are getting paper jam issue, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Clear the paper jam.
  • Make sure that the carriage moves freely.
  • Clean the rollers and the rear access door.
  • Reset the product.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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