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‎03-07-2016 01:02 PM

HP Recommended
Product: Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

Printer skips every other line

-connected wirelessly to the printer

-all of the allignment/print qaulity pages print wrong too

-have tried resetting to factory defaults

1 REPLY 1

‎03-07-2016 03:23 PM

HP Recommended

Hi wilkk,

I'm sorry your are not getting consistent print quality from your printer.

Since you are experiencing these issues with the alignment and print quality pages it means the issue is with the ink cartridge or the printer and not a connection or driver problem.

Have you tried replacing the cartridge? 

Here is a document with several troubleshooting steps that you can try:

http://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/document/c...

 

I hope this helps you out!
Jean

I am an HP Employee
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