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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-06-2016 04:50 PM

HP Recommended
Product: HD Desktop D5560 - 5500 series
Operating System: Microsoft Windows 10 (32-bit)

printer Status is suspended

Printer Status Onderbroken

Using Windows 10

How can I solve this problem?

Thanks!

1 REPLY 1

‎11-09-2016 07:47 AM

HP Recommended

 

@Tonyaltea,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I came across your post and wanted to assist you.

 

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: Click here

 

If the problem persists, I would suggest that you can install the Windows Built in drivers, Here is the link.

 

Alternatively, If the Print and Scan Doctor fails then I would suggest you try to uninstall the drivers, using this link and then install the full feature software either from the media or you can install it from the support website. Click here

 

Hope this helps! Please keep me posted about it. I will be glad to be at your service always. Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles. Thanks for being a part of the HP community and if you require further assistance let me know and I will gladly do all I can to help. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps. 

 

Regards,

 

Jeet_Singh
I am an HP Employee

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