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‎12-07-2017 10:44 PM

HP Recommended
Product: Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

The system sees the printer and tries to connect but then gives the Status Unavailable error after trying to connect. I've tried using the HP doctor which was no help as well as tried to uninstall all HP programs and it still will not connect. It was connected before with no issue and the only thing I can think of was the problem occured after my office printer was connected. Any suggestions? Thanks

2 REPLIES 2

‎12-08-2017 03:04 AM

HP Recommended

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi



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‎12-30-2017 02:14 AM

HP Recommended

This solution helped me fix my printer problems.  Thanks a ton!!

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