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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 02:06 PM

HP Recommended
Product: OfficeJet 8610
Operating System: Other

We have an HP OfficJet 8610.  We recently purchased ink from NeedsInk and our printer started throwing errors saying that the ink cartridges were either broke, not installed correctly, or damaged.  It would sometimes tell us that there was no cartridge installed.  I tried installing an update that reallowed the use of thrid party ink cartridges, and now the printer is throwing a different error.  It now claims there is a problem with the printhead, even though we haven't printed anything.  It also claims that there is no black ink cartridge, but still accepts the color cartirdges.  I tried cleaning the printhead, but it did not work.  

 

Is there any way to fix this problem?  If it is the ink, what are the brands that are accepted in these printers?

3 REPLIES 3

‎05-15-2017 03:31 PM

HP Recommended

This Post pertains to the following OfficeJet products listed in the following table that has new firmware that disables the cartridge security affecting cartridges using Non-HP security chips.  If your printer is not listed here, it is not affected.

See here.  http://h30434.www3.hp.com/t5/Inkjet-Printing/Dedicated-to-the-best-printing-experience/m-p/5783870/h...


Product series    Compatible Inkjet Cartridges    Firmware Availability Date
OfficeJet Pro 6230 series    HP 934 and HP 935    12-Oct
OfficeJet 6810/6820 series    HP 934 and HP 935    12-Oct
OfficeJet Pro 6830 series    HP 934 and HP 935    12-Oct
OfficeJet Pro 8610/8615/8616/8620/8625/8630/8640/8660 series    HP 950 and HP 951    12-Oct
OfficeJet Pro X451dn/dw, X476dn/dw, X551dw, X576dw
    HP 970 and HP 971    17-Oct

The optional firmware update to remove dynamic security is now available. For more information and direct links to the firmware updates, see Dynamic Security Feature Affecting Use of Non-HP Cartridges here.

https://support.hp.com/us-en/document/c05308850

‎05-15-2017 03:34 PM

HP Recommended
Thank you, but I have already tried installing that. That is what changed the error to the "print head problem" error.

‎05-15-2017 03:37 PM

HP Recommended

Well now you have a different error.  Might want to contact the cartridge company to see what they can do.  Otherwise check the HP web site for the 8610 printer to see if anything there will help.

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