Printer will not align or print test page

[GeorgiaAQHA]

I just bought this printer and it will not print an alignment or sample page. New cartridge in.

[Jeet_singh]

Hi @GeorgiaAQHA,

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I understand you are having an issue with the HP Photosmart printer will not align nor print a test page. Don't worry as I have a few steps to help you get through this concern,

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more details, please follow the steps suggested in the support document for - HP Photosmart A620 Series Printers - Blinking Lights

I hope this helps. Let me know how it goes for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,