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09-10-2017 09:48 PM
Printer copied well up to a couple months ago. I only use 8x11 paper in paper tray, but message comes up when I want to copy saying "cannot use 5x8 paper...press help (?) to see paper sizes to use." I do not have 5x8 paper in the tray! I have tried HP Print & Scan Doctor and HP customer support for information, but none address this problem. The settings do not allow a change of paper size that I can see.
When I print anything from the computer or iPad, there's no problem and no question about paper size. It prints normally using the 8x11 paper I have in the tray.
09-12-2017 09:17 AM
Hey there! @Maggie33, Welcome to HP forums.
I understand you have issues copying from your printer.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
As you mentioned you are using 8x11 paper but you get error cannot use 5x8 paper on your printer.
Check if you have the photo paper in the photo tray. If you have the photo paper remove the paper and try printing.
Try performing a hard reset on your printer and check if it helps.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to copy.
If the issue still persists try performing a semi full reset on your printer and try copying again.
As the steps to perform semi full reset is confidential, I will send you the steps in a private message.
Please watch your inbox for more information.
Let me know if this works!
Have a great day ahead! 🙂
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I am an HP Employee
09-17-2017 03:09 PM
Sorry Mr. Robot, but my HP Envy 7645 all-in-one printer screen is entirely different from your sample. I have icons in a row at the bottom for email, Wi-Fi, IP address, Environmental settings, Fax status, and Ink levels. If I press the return arrow once, it disappears, and is impossible to press 4 times in a row, so I can't get past that. Also have no "star" settings onscreen to touch, nor a Touch Support Menu, Reset Menu, or Semi-Full Reset. The only settings ("star" icons) are with Email, Wi-Fi, and IP address, none of which concern copying or paper size.
I thank you for your help and regret this was not a solution.
10-30-2018 11:26 AM
MY printer F4185 prints from PC , But i cant make copies as my Scan / Paper Type buttons not responding & E msg with light blinking on colour & black , both copy buttons r also not respondind ,Only Black Cartridge is working , without colour cartidge inserted , does not print if colour cartidge inserted
10-30-2018 11:30 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
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