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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-12-2013 09:23 PM

HP Recommended

I have an HP Officejet 6500A (E710) printer running with Windows 7. When I route a word document to the print menu the "name" box is empty. The drop down menu includes the all the printers with the Officejet as the default printer but when I clink on it, it will not appear in the "name" box. I have removed the driver and reinstalled it without effect. I would appreciate any suggestions as to how I might print a document.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2013 08:22 AM

HP Recommended

Sorry that you are having a problem with the printer not showing up in the drop box. 

 

Try to restart the print spooler. 

1. Click Start Menu

2. Type in Services in search bar. 

3. Click on it. 

4. Scroll down to Printer Spooler. 

5. Stop it and Restart it. 

 

Let me know if this helps. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

View solution in original post

3 REPLIES 3

‎08-13-2013 08:22 AM

HP Recommended

Sorry that you are having a problem with the printer not showing up in the drop box. 

 

Try to restart the print spooler. 

1. Click Start Menu

2. Type in Services in search bar. 

3. Click on it. 

4. Scroll down to Printer Spooler. 

5. Stop it and Restart it. 

 

Let me know if this helps. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

‎08-13-2013 07:59 PM

HP Recommended
ACCEPTED AS SOLUTION
Thanks very much; this cooperation from the user community and from HP is very much appreciated.

‎08-14-2013 07:52 AM

HP Recommended

GREAT!!!! Glad to hear everything is work for you. If you happen to run into any problems, feel free to ask.

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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