Printer will not print

[Cheryl1957]

Something wront with printer or Ink turn off printer and turn back on if problem continues contact HP. #Ox6100004a appears. I did this and it still has same message. I purchased new ink cartridges and still the same message

[Riddle_Decipher]

@Cheryl1957

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the printer doesn't print due to the error message you've mentioned,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

what exactly happens when you attempt to print? 

When do you get the error message and where does it pop up? (on printer or windows).

Have you ensured genuine HP cartridges are being used?

While you respond to that, here's a few things you should do:

For black Ink Not Printing and Other Print Quality Issues: Click here

For Printhead Problem, Ink System Failure, '0x...' Error Displays: Click here

If you have paper jam issues as well: Click here and follow all the steps one by one to resolve your concern,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,