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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 09:53 AM

HP Recommended
Product: DeskJet 3630
Operating System: Microsoft Windows 10 (64-bit)

I live in student halls where a lot of people use the wireless internet, the router is unavailable to me it make a connection using the pin or push method. I have recently taken the printer home to try a connection to my house wifi but this has also not worked. The blue wireless button on the printer is constantly blinking. I have had this printer since January 2016 and it has worked perfectly until around 6 weeks ago where the wireless stopped working and sometimes a USB connection is unavailable. I am a subscriber of HP instant ink but this will not work while the printer cannot connect to the wirless. 

 

Any suggestions would be welcomed!

11 REPLIES 11

‎03-22-2017 10:05 AM

HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and check if this helps you

 

http://support.hp.com/us-en/product/HP-DeskJet-3630-All-in-One-Printer-series/7172306/document/c0375...

Although I am an HP employee, I am speaking for myself and not for HP.

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--Please mark the post that solves your problem as "Accepted Solution

‎03-22-2017 10:14 AM

HP Recommended

Have you tried resetting the wireless on the printer?

This link explains how to reset the wireless:

 

http://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c0460...

 

 

 

Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

‎03-22-2017 10:21 AM

HP Recommended

Unfortunately this solution did not work. I am also finding that I am getting stuck on this page even though I have connected the device to my computer with a USB cable. 

DEskjet trouble.png

‎03-22-2017 10:31 AM - edited ‎03-22-2017 10:53 AM

HP Recommended

You will not be able to connect to the schools wireless as they require Enterprise Authentication which your printer does not support.  You will not be able to use Instant Ink either.  However...  Read here.

 

Read here on why you can't connect your wireless printer to a network requesting additional security and information (username and password).  Instant Ink help here too.

http://h30434.www3.hp.com/t5/LaserJet-Printing/Why-you-can-t-connect-a-wireless-printer-to-a-network...

‎03-22-2017 10:36 AM

HP Recommended

This does not apply to myself becasue it is not a school wireless, I live in private rent student accomodation- what I mean is this has nothing to do with my university but I share the wirless with many others. 

 

I have previously maintained the connection for a full year and it is only recently that it has stopped working.

‎03-22-2017 10:38 AM

HP Recommended

It looks like the image you attached is a png file and for some reason the forum is not displaying it.  Can you post the image as a jpg?  (windows paint can save as a jpg)

 

After discussing with a coworker, this may be a printer failure issue.  If you can still print from another computer keep troubleshooting.  If not consider getting the printer replaced.

Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

‎03-22-2017 10:43 AM

HP Recommended

Does this help? deskjet help.jpg

‎03-22-2017 10:55 AM

HP Recommended

Completely remove all the HP software and drivers from your computer.  Unplug the USB cable.

 

Now go back and full start the installation again.  Do not plug in the USB cable until told to do so by the software.  Now try.

‎03-22-2017 11:43 AM

HP Recommended

Still no luck, I still seem to be stuck on the page where it asks for the USB to get connected 😢

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