Printer won't finish Set up Process

[EdnaDickerson3]

I am trying to re connect my printer. for the past 6 months, it has not been able to be connected to HP Smart. Each time that I set up the printer, it says it's able to connect to WiFi, identify the printer, and then it gets to the "finishing connections" part of the set up, and it tells me it's unable to connect to the printer. I've reset my router, I've tried from a phone and a computer. I've tried setting it up through IP Address, nothing is able to finish the connection. Because of this, HP Instant Ink has made it to where I can't even connect via USB cable to print items.

[Treeko]

Hi @EdnaDickerson3 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[CARO5555]

Same here and it is beyond frustrating. 

Mine asks for the password…. which I put in and it then says it is not correct. 

What to do? 

I feel like throwing it into the bin to be honest…. such a waste of time. 

[Treeko]

Hi @CARO5555 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing password issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support