Printer won't print a PDF document from insurer

[Big-Vince]

Tried printing a PDF document from my Insurance company and the print was really feint. Then I tried Black and White printing and this resulted in a completely blank sheet. Therefore downloaded an update to Adobe and this had no affect on the quality of the printing.

Tried deleting and re-installing the printer but this was ineffective too.

Would really appreciate any help to get this sorted

[Rainbow23]

@Big-Vince,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP Printer does not print in pdf files.

This issue could occur if the Adobe Reader is not updated to the latest version.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Cannot Print PDFs from Adobe Reader

You may also try resetting the printing systems by following the steps from the link: Resetting the Printing System (Mac)

Let me know how that works.

I hope you have a good day ahead.

[Big-Vince]

Thanks for getting back to me. I reset the printer and tried a reprint which didn't work. I then checked the printers cartridges which showed plenty black and low colour, then did a black only print with no success. Replaced the black cart and hey presto, printer works. Weird!!
But thank you anyway for the rely.