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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-02-2017 07:42 PM - edited ‎02-02-2017 07:42 PM

HP Recommended
Product: HP Envy 120
Operating System: macOS 10.12 Sierra

I have an HP Envy 120... BRAND NEW. For the first week or two, no issues at all, but now it is a CONSTANT struggle. Specifically when it comes to color printing...  I have to run a print quality report before EVERY color print, just to make sure the color is working properly. I have tried EVERYTHING... I have read the forums, used the advice, run a cartridge clean, second level clean, aligned the cartridges, bought 'genuine HP cartridges'... literally everything. I am wasting a ton of money on purchasing ink JUST TO RUN THESE TESTS. Then, when it FINALLY works during a test, it doesn't work during the actual print! 

 

Needless to say, I am beyond frustrated and would like to know how to actually solve this problem... 

 

Any help is much appreciated. Thanks in advance. 

1 REPLY 1

‎02-02-2017 07:57 PM

HP Recommended

Please provide some details.  When you say color is not working exactly what happens?  Does the color streak, or are the colors wrong, or not printing at all or ???  What are you printing - graphics or photos?  Are you using plain paper or photo paper?


Bob Headrick,  HP Expert

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