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‎12-24-2014 12:22 PM

HP Recommended
Product: HP Envy 7640 All-in-one
Operating System: Windows 8.1

Trying to print photos on 4x6 photo paper. Have had the printer about a month. It printed fine at first, but now, regardless of what settings I use, it only recognizes the plain 8 1/2 x 11 paper. I have done everything the forums have suggested - downloaded new drivers, changed printer settings, changed default settings - and it still only shows that I have Letter sized paper in the tray.

Please, please help! I was supposed to print photos for a Christmas gift needed by tomorrow (today is Dec. 24).

4 REPLIES 4

‎12-25-2014 02:29 AM

HP Recommended

Hello Herbalsitinva,

 

Hello,

Please click HERE to access the steps that should resolve the issue .

 

 

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

‎12-25-2014 04:16 PM

HP Recommended
Thanks, but I tried all of those steps and the printer still thinks it has to print on 8 1/2 x 11" paper. In fact, HP 4x6 photo paper doesn't even show up in the list of choices. I have changed settings twice and nothing helps. Any other ideas? Thanks.

‎12-25-2014 11:22 PM

HP Recommended

Hello, 

 

Its surprising to read that 4x6 size is not listed.

 

-Kindly uninstall the printer software.

-Restart the PC

-Please download and run the HP Printer Install Wizard from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

‎07-29-2016 07:17 PM

HP Recommended

Same problem. The only printer that was so dumb out of the box. I have owned several HPs, Lexington and Epson but this is stupid. Sorry for the rant but have been doing battle with Windows 10. Simple things made more difficult. What'should going on in the industry ? I hope all the people get HP'so attention.

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