Printer won't print

[2much2bare]

I'm desperate to find an answer.

My printer hangs up and won't print when I send items to it from applications that I've been using for some time.

I've run all the diagnostics available online and they say my printer is find.  My computer is running well.  rebooted the wifi and the network.

Printer will print some items from my desk top but, once I go to a different program the printer hangs up again.

I can see the print object in the cue of the printer.  The printer starts the action and then stops, sits a while, and then spits out an incomplete print.  Frequently it tries to do it again.  Other times I just get an error message saying the printer couldn't print the item.

Tried reaching HP support...no help there.  Anyone here have a suggestion?

[Dvortex]

Hello, @2much2bare – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

Going through your post, it looks like an issue with the print spooler or with the printer drivers. Follow the steps below to clear the print spooler:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler. Also, make sure the spooler service is started and startup type is automatic.
• Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://hp.care/2oWu6bp to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance, reply with the specific operating system version on your PC!

Good luck 🙂

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