• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-08-2022 03:48 PM - last edited on ‎07-23-2024 06:38 AM by

HP Recommended
Product: officejet pro 6978

officejet pro 6978.

Won't print and won't shut down.

When turning off the the printer, the screen says "shutting down" along with a circle spinning, however it won't turn off.

I unplugged  the printer power cord from the printer and the wall, waited several minutes and plugged back in. Got a message of "printer error" and a code, 0x100004a.

 

"HP COMMUNITY TEAM NOTE"

 

AndressaR_1-1716903062829.pngThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

 

 

 

Category:
2 REPLIES 2

‎01-11-2022 08:05 AM

HP Recommended

@gil57usa

 

Welcome to the HP support community.

 

I understand that you are getting an 0x100004aprinter error, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

‎03-08-2022 12:45 PM

HP Recommended

I am having the same exact problem.  I have a brand new HP Mobile 250 All in One.  Can you please send me the instructions to reset?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.